Markham Stouffville Hospital – A single change slashed call handling to their billing department by 96 per cent
Posted: Apr 23, 2024A single change slashed Markham Stouffville Hospital's call handling of their billing department by 96%. They didn't do anything new or reinvent the wheel. They made one adjustment to their payment process. Here is how they did it
PCI Clock is Ticking – Master PCI DSS v4.0 Compliance Before Time Runs Out
Posted: Apr 09, 2024The Payment Card Industry Security Standards Council launched the eagerly awaited PCI DSS v4.0, marking a significant leap in the ongoing development of security standards safeguarding payment card data. Core Enhancements and Goals of PCI DSS V4.0
Dial Up Care: Transforming Patient Payments Through Phone and IVR Payments
Posted: Apr 08, 2024Interactive Voice Response (IVR) Payment Solutions emerge as a transformational platform designed to refine payment experiences while upholding the highest standards of security and reliability.
How AI Is Revolutionizing the World of Payments
Posted: Mar 21, 2024This discussion explores how AI is not just changing but significantly enhancing the way payments are processed, drawing directly on insights from a recent Visa study to showcase new avenues for business profitability and success. The focus is not just on the mechanics of processing payments—such as swiping a card through a machine—but on the underlying metrics that can be instrumental in improving profitability and business success.
The Importance Of Phone Payment Automation For Business Improvement and Cash-Flow Acceleration
Posted: Mar 10, 2024It’s becoming increasingly apparent throughout the pandemic that automating processes significantly helps a company’s efficiency, resiliency, and security.
Maximizing The Benefits from Mergers & Acquisitions – Through Successfully Unifying Payment Processes
Posted: Feb 13, 2024Mergers and acquisitions offer businesses strategic advantages from realizing the potential synergies and strengths of the combined enterprise. This road to a stronger, more successful business comes with a variety of challenges. It can be easy to miss some significant synergy opportunities while focused on integrating the two operations. One such synergy can be achieved from unifying your payment processes and systems.
The Ultimate Guide to Automated IVR Payments
Posted: Feb 10, 2024Master Automated IVR Payments. Learn how to streamline your IVR Payment Application, enhance customer experience, and boost efficiency of your IVR Payment system
Navigating Payment Processor Transition – The City Of Winnipeg Case Study
Posted: Feb 08, 2024The City faced a substantial challenge when they decided to switch payment processors. This change required a rapid and secure migration of cardholder data across multiple departments, each with distinct Merchant IDs. The urgency of this transition was underscored by the need to maintain continuous service without compromising security.
Should Your Business Accept Pay-By-Bank Payments?
Posted: Jan 27, 2024Explore the Growing Trend: How Businesses Enhance Customer Payment Options with ACH and EFT - Discover the Benefits of Bank-Based Payment Methods
Enhancing Customer Data through Innovative Payment Experiences
Posted: Jan 27, 2024Businesses are constantly seeking innovative ways to enrich and update essential customer data. We discuss how to use the payment experience to build insight's and keep customer data fresh
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”