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IVR Resources

Whitepapers, Guides, Articles and Blog Posts

Focusing on how to successfully implement Interactive Voice Response (IVR) in a wide range of business environments. Bringing to you insight, and best practices accumulated over 20 years of industry experience and on-going innovation.

Most Popular Whitepapers & Reports

IVR Payments Simplified

A Complete Guide for a Successful IVR Payments Implementation

Provides a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

IVR Survey Guide

Tips to Help You Create a Customer Satisfaction IVR Survey

This workbook will help you to overcome the challenges of preparing and selecting the most effective customer satisfaction IVR survey questions, successfully execute your IVR Survey in record time and more!

Payment Security Guide

For Businesses Processing Credit Card Payments Over The Telephone

This guide provides you with a practical understanding of how PCI can impact your business when collecting credit card payments over the telephone.

IVR Payments

For Medical Practices

Implementing Automated Pay-By-Phone can help your medical practice process patient payments 24/7 over the telephone, reduce operational costs, reduce the load on your administration/billing team


Most Popular Articles & Blogs

IVR Payments Cost Savings

This article explores how IVR Payments can save your organization thousands of dollars a year.

Why 24/7 Payments By Phone Matter

Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time.

PCI Compliance Can Lead To Hidden Cost Savings

Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings.

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What our clients are saying about us

I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.

Joe Grossman
Sr. Vice President, 121 Direct Response