Feed Editor 21 Jul 2009 18:28:55 GMT IVR Resources IVR Resources: A library of IVR related resources. Including guides, white papers, templates, articles. http://www.datatel-systems.com/IVR-Resources.htm 2009 Datatel Inc & Datatel Communications Inc. All Rights Reserved en Payment Security Guide for Businesses and Call Centers Processing Credit Card Payments Over The Telephone The purpose of this guide is to provide you with a practical understanding of how changes to the Payment Card Industry security requirements can impact your business and provides you with actionable tips to help you navigate through the complexities of PCI as it applies to collecting credit card payments over the telephone. 25 Apr 2012 16:48:26 GMT http://www.datatel-systems.com/WhitePapers/Telephone-Payments-PCI-Security-Guide.htm 2443D4E3-029F-4A4C-9381-39E5C90A1A03 Selecting The Right Voice Talent For Your IVR Survey Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. 30 Nov 2009 02:26:24 GMT http://www.datatel-systems.com/Articles/IVR-Selecting-Voice-Talent-1127200901.htm 8FCFA360-21ED-473A-9E17-07FD514FA365 Writing Your IVR Survey Script - A Few Quick Tips A few simple steps to writing your IVR survey script. 14 Sep 2009 02:33:48 GMT http://www.datatel-systems.com/Articles/IVR-Survey-Writing-your-IVR-Survey-Script-0913091.htm 2D392C9A-1AE4-447B-8867-E31B3343C263 Your IVR Survey Project - How You Can Get More People To Participate If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey? 1 Sep 2009 16:59:01 GMT http://www.datatel-systems.com/Articles/IVR-Survey-How-You-Can-Get-More-People-To-Participate-0901091.htm E67697EA-AC0B-49A1-BB06-A4E39D9CF777 IVR For Lead Generation: Advanced Tips, Increasing Your Response Rates What response rates can you expect from running your IVR lead generation initiative.Your response rate will vary depending on your product or service, your unique sales proposition and the type / quality of the list. IVR allows you to turn the calls into leads that you can follow-up on 23 Aug 2009 04:29:30 GMT http://www.datatel-systems.com/Articles/IVR-sales-lead-generation-0821091.htm Barnard Crespi IVR B5D2EFC8-277E-4D72-8BDC-9DC36133D307 How To Improve Your Customers Experience When Calling In To Your IVR If you really want to make a positive change in the perception your clients have when they call-in to your company’s IVR you have to listen to them carefully. 18 Aug 2009 03:54:39 GMT Articles/IVR-How-to-improve-your-customers-experience-when-calling-in-to-your-IVR.htm 99006D58-0A5D-40AF-9303-86B0FBD2C3AE How Can You Increase Your IVR Survey Response Rates. Applying basic marketing principals to promoting surveys, became part of our clients practice, and escalated the average survey participation rate for employee surveys from 30% to over 50% where IVR access was provided. 5 Aug 2009 04:58:34 GMT http:// Barnard Crespi 84A00DDB-99DC-4248-BE85-E98D3A434E06 Your IVR Project - Your IVR Messaging Can Get Much Better - Here is how If you want to know how your IVR Messaging can get much bette then “Ask the caller”.Do what marketing experts do, test your messaging, more specifically, split test your message to ensure that your message gets users to do what you want them to do. 31 Jul 2009 18:05:19 GMT http://www.datatel-systems.com/Articles/Your-IVR-Project-Your-IVR-Messaging-Can-Get-Much-Better-0731091.htm F9B86CBF-E61D-400F-82DA-D3F86B71A537 How To Successfully Execute your IVR Project and Select The Right Vendor for the Job This guide covers the basic elements that you need to know before jumping into your IVR Project. You can be building one of 100’s of application models; however, the same principles still apply. 21 Jul 2009 18:28:55 GMT http://www.datatel-systems.com/whitepapers/IVR_outsourcing_request.htm The Complete Guide To Successfully Executing Your IVR Survey Project This guide will help you can get your IVR survey project off the ground quickly, utilizing best practices to optimize your callers’ experience and achieve higher completion rates. 21 Jul 2009 18:28:55 GMT http://www.datatel-systems.com/whitepapers/IVRSurvey_Request.htm Using IVR For Lead Generation This guide will help you can get your IVR lead generation project done the way professionals do it. 21 Jul 2009 18:28:55 GMT http://www.datatel-systems.com/whitepapers/IVR_Lead_Gen_Request.htm IVR For Field Employee Safety In this case study you will lean how IVR can be used to reduce administrative costs associated with Employee Safety Tracking and Response processes by over 80%. 21 Jul 2009 18:28:55 GMT http://www.datatel-systems.com/Articles/WhereIVRReallyDoesWork/FieldEmployeeSafety.htm IVR In Facilities Management In this case study you will learn how large tenants depend on and demand quick response and resolution to, facility problems to run their business, use IVR. That means when they have a problem, they need the right technician to show up on time. 21 Jul 2009 18:28:55 GMT http://www.datatel-systems.com/Articles/WhereIVRReallyDoesWork/FacilitiesManagement.htm