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IVR Payments Simplified

A Complete Guide for a Successful

IVR Payments Implementation

Dear Valued Reader,

This guide will assist you in getting your IVR Payments (Pay-By-Phone) Project off the ground quickly and optimizing your callers’ experience, resulting in higher customer satisfaction.

With the assistance of this guide, you will have a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

Included in this guide you will find:

  • Pay-By-Phone (IVR Payments) The Basics
  • A Few Examples
  • Pay-By-Phone Simplified: An overview of the key elements
  • Identifying Your Needs – questions that will help you get ready for your implementation

We trust that you will find this resource helpful. If you feel that there are other areas or topics which should be addressed in future releases of this guide, please feel free to contact our team. We will add them to this guide in the next revision and make sure that you get a copy.

To Your Success,
The Datatel Customer Success Team

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What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life